Open To Work
Joely Ramirez
BreWingZ Restaurant and Bar
Houston,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Cashier Team LeadKey ManagerBartenderServerHost
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Minimum Desired Compensation
$14/hr
7
years of professional experience
Dedicated professional with a strong background in customer service, team leadership, and operations management. Proven ability to enhance customer experiences and drive operational efficiency.
Work History
Key Manager
5 Years 9 Months- Oversaw daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented process improvements that increased efficiency in operations and service flow.
- Trained and mentored staff on operational best practices and customer engagement techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Counted cash registers at the end of each shift to ensure accurate cash handling. and cleaned and secured shop at end of shift.
Bartender
6 Years 5 Months- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Trained new staff on best practices for drink preparation and customer service excellence.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory levels, ordering supplies to minimize waste and optimize resources.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
6 Years 6 Months- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables efficiently, prioritizing tasks to meet diverse customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, ensuring consistent service quality during shifts.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced guest satisfaction through targeted strategies, fostering repeat patronage.
- Fostered connections with repeat patrons to improve guest satisfaction. with regular customers.
- Developed a keen knowledge of menu items, offering tailored recommendations to guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cleared and reset tables promptly to maintain dining area flow. to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained and mentored new staff on restaurant procedures and service standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed inventory of dining supplies to prevent shortages during service.
- Managed inventory of dining supplies to prevent shortages during service.
Cashier Team Lead
6 Years 9 Months- Trained and mentored new cashiers on operational procedures and customer service standards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Supervised daily cash handling and reconciliation processes to ensure accuracy and compliance.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Resolved customer issues efficiently, enhancing overall guest satisfaction and loyalty.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Focused on enhancing customer loyalty and retention by building strong relationships.
- Developed strong relationships with repeat customers through friendly service interactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Host
8 Months- Greeted and seated guests, ensuring timely service and optimal dining experience.
- Managed reservation systems, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on customer service standards and operational procedures.
Busser
6 Months- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new patrons.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored stock levels of utensils and supplies, communicating needs to management.
Education
High School Diploma
- Extracurricular Activities: Robotics
Skills
Customer service
Store organization
Operations management
Inventory management
Teamwork
Staff training
Reliability
Collaboration skills
Cash handling
Team leadership
Adaptability and flexibility
Accomplishments
Provided tailored, compassionate care for Neurodivergent children, ensuring a safe and engaging environment.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Watching Movies and TV Shows
Helping out my church with activities
I enjoy helping others and giving back to the community.
I like working with my hands and fixing things.
Timeline
Host
Cuchara
09.2024 - 05.2025Read More
Busser
Cucharita
05.2024 - 11.2024Read More
Key Manager
BreWingZ Restaurant and Bar
11.2020 - CurrentRead More
Bartender
BreWingZ Restaurant and Bar
03.2020 - CurrentRead More
Server
BreWingZ Restaurant and Bar
02.2020 - CurrentRead More
Cashier Team Lead
BreWingZ Restaurant and Bar
11.2019 - CurrentRead More
Young Women's College Preparatory Academy
High School Diploma
Read More