Joey Helmke
Defiance,OH
Summary
Friendly with number of years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in MS word and email with training in customer services and inventory
Overview
4
4
years of professional experience
Work History
Teller
First Merchants State Bank
Grabill, IN
10.2021 - 12.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Debt Collector Agent
Fort Financial Credit Union
Fort Wayne, IN
08.2021 - 10.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Billing Assistant and Customer Service Rep
Ludwig Propane
Grand Rapids, OH
01.2022 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inspector
MS Companies
Toledo, OH
01.2021 - 03.2021
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Upheld codes and regulations governing materials, processes, and procedures.
Telller
Farmer And Merchants State Bank
Archbold, Ohio
01.2020 - 12.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
Education
High School Diploma -
Defiance Sr High
Defiance 06.1997
Skills
- Complex Information Interpretation
- Currency Counting Machines
- Check Cashing
- Cash Supply Orders
- Cash Drawer Reconciliation
- Bill Payment Receipt
Timeline
Billing Assistant and Customer Service Rep
Ludwig Propane
01.2022 - 04.2022
Teller
First Merchants State Bank
10.2021 - 12.2022
Debt Collector Agent
Fort Financial Credit Union
08.2021 - 10.2022
Inspector
MS Companies
01.2021 - 03.2021
Telller
Farmer And Merchants State Bank
01.2020 - 12.2020
High School Diploma -
Defiance Sr High
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