Joey Marie Sweeney
Glen Arm,MD
Summary
Seeking a position within an organization that I can utilize my skills and experience to improve, develop, motivate, lead and encourage employee productivity.
Overview
15
15
years of professional experience
Work History
Office Supervisor
Sparks Dental Management
Harrisburg, Pa
06.2017 - 01.2026
- Obtains and updates all insurance information medical and dental as well as demographic information for accuracy.
- Schedules all procedures to be performed at facility/Office.
- Completed Medical Assessments to assess whether patient can be scheduled in Outpatient Center or requires Hospital setting. Obtains necessary clearances.
- Verifies dental and medical insurance.
- Obtains necessary dental and medical authorizations for procedures – Orthodontic Treatment.
- Performs other miscellaneous office / clerical duties as requested by coworkers/manager
- Knowledge of multiple healthcare management systems
- Assist with sterilization
- Oversee schedules and staffing
- Staff Training
- Oversee office supplies ordering
- Payroll
- Children’s Dental Health, Harrisburg, Pa – Treatment Coordinator
- Supervised daily office operations to ensure efficient workflow and service delivery.
- Managed staff scheduling, improving team coverage and operational efficiency.
- Trained and mentored new employees, enhancing onboarding processes and employee integration.
- Streamlined patient appointment scheduling system, reducing wait times and improving patient satisfaction.
- Implemented office protocols that increased compliance with industry standards and regulations.
- Coordinated interdepartmental communications to facilitate collaboration on patient care initiatives.
- Oversaw inventory management, ensuring availability of essential supplies for seamless office function.
- Evaluated performance metrics to identify areas for process improvement and operational enhancements.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
Scheduler
Pulmonary and Critical Care Associates
Harrisburg, Pa
09.2015 - 06.2017
- Assist patient’s needs, scheduling and canceling appointments
- Maintains and updates schedule of medical service providers' availability; maintains contact with clients, notifying them of any scheduling changes.
- Responds to inquiries on policies and procedures and/or refers questions to correct staff person.
- Handles any necessary arrangements for client utilization, i.e. pulling records, determining needs, scheduling pre examination tests.
Office Administrator / Manager
Crozer Gastroenterology
Upland, Pa
10.2013 - 03.2015
- Supervise front office and clinical staff
- Supervise selection and ordering of medical / office supplies
- Hire / training of staff
- Develop implement and maintain office policy and procedures
- Maintain physician / staff schedules
Lead Medical Assistant
11.2010 - 09.2013
- Obtain patients basic vitals and health information
- Assist physician with exams
- Entering patient pertinent health information into the emr
- Obtaining prior authorization for medications/radiology testing/procedures from ins carriers
- Verifying insurance policies
- Scheduling of office visits and procedures
Education
Associates - Healthcare Management
Skills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow planning
Timeline
Office Supervisor
Sparks Dental Management
06.2017 - 01.2026
Scheduler
Pulmonary and Critical Care Associates
09.2015 - 06.2017
Office Administrator / Manager
Crozer Gastroenterology
10.2013 - 03.2015
Lead Medical Assistant
11.2010 - 09.2013