Johane Saintil
Naples,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Five Guys
07.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Associate
Burger King
07.2021 - 03.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Developed and actualized customer service initiatives to decrease wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Lorenzo Walker Institute of Technology
Naples, FL05.2024
Skills
- Product and Service Sales
- Stocking and Replenishing
- Cash Drawer Management
- Sales Expertise
- Money Handling
- Verbal and Written Communication
- Time Management Skills
- Product Knowledge
- Issue Resolution
- Guest Inquiries
- Cash Management
- Cleaning and Sanitizing
Timeline
Cashier
Five Guys
07.2023 - 08.2023
Customer Service Associate
Burger King
07.2021 - 03.2023
High School Diploma -
Lorenzo Walker Institute of Technology
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