Johanna Fingerhut
Fredericksburg,VA
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, experienced at Chancellor's Village as a Concierge. Proven ability to enhance guest services and streamline operations, ensuring a welcoming environment. Highly adaptable and detail-oriented, with a track record of effective problem-solving and training delivery that boosts participant engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Chancellor's Village
Fredericksburg, VA
12.2021 - 02.2026
- Greeted and assisted residents with inquiries, ensuring a welcoming experience.
- Managed reservations and coordinated transportation for residents efficiently.
- Facilitated communication between residents and staff to enhance service deliveries.
Workshop Presenter/Tutor/Recruiter
Rappahannock Goodwill Industries
Fredericksburg, VA
09.2016 - 08.2020
- Facilitated workshops to enhance participants' soft skills and job readiness.
- Developed engaging training materials tailored to diverse learner needs.
- Coordinated with community organizations to increase workshop attendance and outreach.
- Evaluated participant feedback to refine program content and delivery methods.
Tourism Counselor
City of Fredericksburg
Fredericksburg, VA
06.2022 - 12.2025
• Providing customer service/assistance to travelers, citizens, tourists, and the general public.
Education
No Degree - Computer Science Studies/IT Networking
Germanna Community College
Spotsylvania, VABachelor of Arts - English
Smith College
Northampton, MA05-1992
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Excellent multitasking
Guest services
Team player mentality
Exceptional communication
Training and mentoring
Detail-oriented approach
Maintaining composure
Administrative support
Cash handling
Reliable punctuality
Accomplishments
• Artwork Exhibited.
• Poetry Published.
Certification
Heartsaver First Aid CPR AED.
Community Service Certificate, Rappahannock United Way VITA Volunteer.
Certificate of Completion, The Virginia Adult Learning Resource Center.
Languages
English/French
Native or Bilingual
Timeline
Tourism Counselor
City of Fredericksburg
06.2022 - 12.2025
Concierge
Chancellor's Village
12.2021 - 02.2026
Workshop Presenter/Tutor/Recruiter
Rappahannock Goodwill Industries
09.2016 - 08.2020
No Degree - Computer Science Studies/IT Networking
Germanna Community College
Bachelor of Arts - English
Smith College