Johanna Geffon
The Woodlands,TX
Summary
Dynamic hospitality professional, experienced in both casual and fine dining business establishments. Skilled in anticipating guest needs, making phenomenal wine bottle pairing suggestions, and comfortably confident with tableside services & etiquette. Passionate about creating memorable dining experiences and upholding the highest standards of hospitality.
Overview
13
13
years of professional experience
Work History
Bartender
Grimaldi's Pizzeria
06.2021 - Current
- Mixed both standard and specialized drinks for guests using liquor, bitters, sugars and fruits.
- Cultivated warm relationships with regular & new guests to generate company's profitability.
- Maintained order efficiency and accuracy through clear communication with staff members, earning numerous recommendations from satisfied customers.
- Has achieved numerous online and corporately emailed reviews of excellence by previous guests.
- Trainer experience and display of loyalty and commitment to current employer.
- Strong understanding of teamwork and hospitality standards and expectations of all staff members.
Server
Fielding's Local Kitchen & Bar
10.2020 - 05.2021
- Cultivated and fostered business relationships in a hospitable way to guests through precise knowledge and recommendations for an exclusive and immersive experience.
- Applied comprehensive knowledge of all products including pairing wine bottles according to varietals with highlighted menu featured and popularly enjoyed dishes, suggestively used promotions and multiple menu options to access a higher increased generation to sales for company profitability.
- Cultivated warm relationships with regular and first time guests.
- Increased sales significantly by suggestively selling higher-end options to guests.
- Offered appropriate items and suggested wonderful options for food allergy concerns and diet sensitives for guests.
- Maintained order efficiency and accuracy through clear communication with staff, earning numerous reviews and recommendations from satisfied guests.
Server
Landry's Seafood House
09.2015 - 10.2020
- Provided effective knowledge to suggestively sell company's higher end items, particularly seasonal seafood.
- Offered memorable experiences to guests and fostered repeat business for profitability to the Landry's corporation.
- Effectively communicated promotions of company for continuous sales generation and growth.
- Cultivated warm relationships with regular and first time guests for a warm and inviting experience.
- Maintained order efficiency and accuracy through clear communication with staff members, earning numerous recommendations from satisfied clients.
- Kept track of event finances, initial deposits, due payments and final balances due for larger scale events such as oil and gas corporations to increase corporate sales and prompt future event bookings for private rooms by means of reliability and excellence of service standards to VIP guests.
Bartender
Olive Garden
08.2015 - 01.2017
- Provided memorable experiences to guests and fostered repeat business for profitability.
- Gained experience and knowledge of suggestive selling techniques to enhance profitability.
- Increased sales significantly by suggestively selling higher-end products to guests.
- Property achieved sales goals for company through order accuracy and final executions for all customers.
- Acquired skills for handling conflict resolution
Customer Service Representative
Hitman Direct
08.2014 - 09.2015
- Communicated regularly with territory, regional and strategic managers for strategic planning for accounts and their marketing campaigns.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Conducted market research to attract clients in new territories. Cross compared statistics appropriate to clients territories and regions for client's revenue and company profitability.
- Effectively gained new clients by product knowledge and use of suggestive selling techniques relevant to automotive industry.
Server
Grimaldi's Pizzeria
01.2012 - 07.2014
- Cultivated warm relationships with new and returning guests.
- Acquired skills of professional suggestive selling techniques that promote successful profit gain.
- Maintained order efficiency and accuracy through clear communication with staff, earning numerous recommendations and reviews from satisfied guests.
Education
Bachelor of Business Administration And Management - Currently in Progress
Lone Star College System
Spring, TXHigh School Diploma -
Oak Ridge High School
Conroe, TX05.2012
Skills
- Business Development
- Account management
- Client Conflict resolution
- Planning and Coordination
- Multitasking Mindset
- Microsoft Office experience
- Marketing knowledge
- Profitability management
- Critical thinking
- Flexible & Adaptable Mindset
- Multitasking Mindset
References:
Rony Hozaifeh- Current Employer (281)-794-6517
Daylene Sherman- Previous Employer (409)-256- 4407
Cammie Browning- Previous Employer (832)-585-3520
Timeline
Bartender
Grimaldi's Pizzeria
06.2021 - Current
Server
Fielding's Local Kitchen & Bar
10.2020 - 05.2021
Server
Landry's Seafood House
09.2015 - 10.2020
Bartender
Olive Garden
08.2015 - 01.2017
Customer Service Representative
Hitman Direct
08.2014 - 09.2015
Server
Grimaldi's Pizzeria
01.2012 - 07.2014
Bachelor of Business Administration And Management - Currently in Progress
Lone Star College System
High School Diploma -
Oak Ridge High School
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