John Gaytan
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Black Mint
San Antonio, TX
03.2025 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Crew Member
McDonald's Restaurant
San Antonio, TX
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
Jack in the Box
San Antonio, TX
03.2023 - 06.2024
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Boosted repeat customer rates by providing friendly and engaging service.
- Fostered positive team environment by assisting coworkers during rush periods.
- Improved team morale, leading to increased productivity and reduced turnover.
Education
Associate of Arts - Liberal Arts
Palo Alto College
San Antonio, TX05-2024
Skills
- Customer service
- Multitasking and organization
- Time management
- Cash handling
- Attention to detail
- Flexible schedule
- Integrity and honesty
- Basic math
- Leadership qualities
- Resilience and persistence
- Hospitality service expertise
- Complex Problem-solving
- Creativity and innovation
- Telephone etiquette
- Positive company representation
- Salesmanship
- Influencing skills
- Willingness to learn
- Team player
- Problem-solving
Certification
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Black Mint
03.2025 - Current
Crew Member
McDonald's Restaurant
07.2024 - Current
Crew Member
Jack in the Box
03.2023 - 06.2024
Associate of Arts - Liberal Arts
Palo Alto College