John Laverty
Lebanon,IN
Summary
Dedicated shift leader with expertise in customer service, team leadership, and quality control. Proven ability to train staff and manage inventory, driving operational efficiency and high service standards.
Overview
23
23
years of professional experience
Work History
Shift Leader
Mike's five star truck wash
Lebanon, Indiana
05.2017 - 09.2025
- Supervised daily operations at a high-traffic truck wash facility.
- Trained and mentored staff on service protocols and safety procedures.
- Coordinated workflow to ensure timely completion of truck cleaning tasks.
- Managed inventory of cleaning supplies and maintenance tools.
- Implemented quality control measures to maintain service standards.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Ensured compliance with health and safety regulations in the workplace.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
Laborer Operator
CNH Order picker
Lebanon, Indiana
05.2010 - 10.2010
- Operated heavy machinery for efficient material handling and processing.
- Maintained safety protocols to ensure a secure work environment.
- Collaborated with team members to complete projects on schedule.
- Inspected equipment regularly to identify maintenance needs and prevent breakdowns.
Machine Operator Supervisor
Stalcop
Thorntown, Indiana
05.2004 - 08.2008
- Supervised machine operations and ensured adherence to safety protocols.
- Trained new operators on equipment usage and operational procedures.
- Monitored production processes for quality control and efficiency.
- Coordinated maintenance schedules for machines and equipment reliability.
- Maintained accurate records of machine performance and maintenance logs.
- Performed routine maintenance tasks such as lubricating parts, replacing worn components.
- Maintained accurate records of production output and material usage.
- Adhered to established quality assurance protocols when inspecting finished products.
- Worked closely with management team to develop strategies for increasing productivity levels.
- Monitored the performance of machines, identified and resolved any operational problems.
- Conducted regular inspections of equipment to ensure it was functioning properly.
Stand up forklift
Pearson Education
Lebanon, Indiana
05.2002 - 12.2002
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
No -
Frankfort High School
Frankfort, INSkills
- Customer service
- Team leadership
- Employee training
- Quality control
- Problem solving
- Inventory management
Timeline
Shift Leader
Mike's five star truck wash
05.2017 - 09.2025
Laborer Operator
CNH Order picker
05.2010 - 10.2010
Machine Operator Supervisor
Stalcop
05.2004 - 08.2008
Stand up forklift
Pearson Education
05.2002 - 12.2002
No -
Frankfort High School