John Mendonca
Antelope,CA
Summary
Motivated Store Manager with 20 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
21
21
years of professional experience
Work History
Store Manager
Smart & Final Extra
03.2021 - Current
- Increases store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensures compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improves customer satisfaction through staff training in customer service and product knowledge.
- Manages financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Manages store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentors new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Schedules employees for shifts, taking into account customer traffic and employee strengths.
- Assists in recruiting, hiring and training of team members.
Senior Assistant Manager
Smart & Final Extra
01.2018 - 03.2021
- Boosted store sales by developing and implementing effective merchandising strategies.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
- Created and maintained safe and secure work environments for employees.
- Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
Smart & Final
06.2015 - 01.2018
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Service Manager
Smart & Final
09.2002 - 06.2015
- Improved store organization by efficiently stocking shelves and maintaining proper inventory levels.
- Enhanced customer satisfaction by promptly assisting with locating items and providing product information.
- Ensured a clean and safe shopping environment through regular cleaning and maintenance tasks.
- Contributed to increased sales by maintaining an appealing store appearance with organized displays and well-stocked shelves.
- Trained new crew stockers on company policies, procedures, and best practices for optimal performance.
- Utilized handheld scanning devices to update inventory records accurately upon stocking new merchandise.
- Safely operated equipment such as pallet jacks or hand trucks to transport heavy items during the stocking process.
Education
High School Diploma -
Foothill High School
Sacramento, CASkills
- Team Development
- Retail Inventory Management
- Customer Service Management
- Operations Management
- Store Merchandising
- Team Building and Leadership
- Recruitment and Hiring
- Multitasking and Organization
Timeline
Store Manager
Smart & Final Extra
03.2021 - Current
Senior Assistant Manager
Smart & Final Extra
01.2018 - 03.2021
Assistant Manager
Smart & Final
06.2015 - 01.2018
Service Manager
Smart & Final
09.2002 - 06.2015
High School Diploma -
Foothill High School