John Phillips
Hubbard,OH
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
27
27
years of professional experience
Work History
Store Manager
Lowes Home Improvment
02.2003 - Current
- Effectively have increased top line sales from 34m to 44m a year
- Oversee a work force of approximately 175 employees
- 3 years in a row of leading current district in customer service scores
- Increased store profitability by implementing efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover along with upward promotion. I have had 1 regional Pro Director, 2 Store Managers and multiple ASMs promoted under my leadership.
Customer Service Associate
Casey Jones Gas Station
05.1997 - 04.2001
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Bachelor of Science - Corporate Business Finance
University of Akron
Akron, OH04.2002
Bachelor of Science - Personal Financial Planner
University of Akron
Akron, OHSkills
- Team Development
- Supply Ordering
- Revenue Generation
- Payroll Management
- Customer Service Management
- Recruitment and hiring
Timeline
Store Manager
Lowes Home Improvment
02.2003 - Current
Customer Service Associate
Casey Jones Gas Station
05.1997 - 04.2001
Bachelor of Science - Corporate Business Finance
University of Akron
Bachelor of Science - Personal Financial Planner
University of Akron