Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Robertson

Citrus Heights,CA

Summary

Dynamic Premises Technician at AT&T with superior troubleshooting skills and extensive experience in telecommunications. Proven ability to diagnose complex issues and enhance operational efficiency through structured cabling and electrical wiring. Strong management experience, fostering team collaboration to achieve high-quality service and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Premises Technician

AT&T
06.2021 - 12.2024
  • Read and deciphered graphs and blueprints.
  • Maintained company vehicle and company equipment.
  • Educated customers on how to use WIFI & Phone services.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.

Lead Driver

Primary Express
03.2020 - 05.2021
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Delivered goods and products to customer on time and in excellent condition.
  • Gained strong leadership skills by managing projects from start to finish.

Janitorial Maintenance

In-N-Out Burger
12.2018 - 03.2020
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used time management and efficient cleaning methods to meet deadlines.

Line Cook

Thai Lao Cuisine
06.2019 - 01.2020
  • Grilled meats and seafood to customer specifications.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Shift Leader Manager

Taco Bell
06.2016 - 12.2018
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Mesa Verde High School
Citrus Heights, CA

Skills

  • Electrical wiring
  • Superior troubleshooting skills
  • Structured cabling
  • Management experience
  • Equipment troubleshooting
  • Telecommunications
  • Hand tool proficiency
  • Safe driving techniques
  • Route planning expertise
  • Efficient multitasking
  • Workplace safety
  • Employee training
  • Cleaning and organization
  • Team collaboration
  • Professional attitude

Timeline

Premises Technician

AT&T
06.2021 - 12.2024

Lead Driver

Primary Express
03.2020 - 05.2021

Line Cook

Thai Lao Cuisine
06.2019 - 01.2020

Janitorial Maintenance

In-N-Out Burger
12.2018 - 03.2020

Shift Leader Manager

Taco Bell
06.2016 - 12.2018

Mesa Verde High School

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