John Rodriguez
The Bronx,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Con Sofrito
07.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted other team members to achieve goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
BJ's Wholesale
10.2021 - 01.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Team Member
Chipotle
02.2019 - 08.2019
- Maintained clean and organized workspace to prevent cross-contamination of food.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor Of Arts - Criminal Justice
Dominican College of Blauvelt
Orangeburg, NY05.2022
Skills
- Order Management
- Menu Memorization
- Cash Handling
- Point of Sale Operation
- Conflict Management
- Customer Engagement
- Multitasking abilities
- Attention to detail
Timeline
Server
Con Sofrito
07.2022 - Current
Cashier
BJ's Wholesale
10.2021 - 01.2022
Team Member
Chipotle
02.2019 - 08.2019
Bachelor Of Arts - Criminal Justice
Dominican College of Blauvelt
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