John Sherwood
Greenville,MI
Summary
Dynamic leader with a proven track record at Serv-U-Success, adept in store operations and team leadership. Excelled in inventory control while achieving on shelf availability of 96.22%, achieving a 98.18% project completion rate in 2024. Skilled in training and mentoring, Enhanced customer satisfaction through innovative strategies and effective communication, fostering a culture of excellence and growth.
Overview
31
31
years of professional experience
Work History
Store Manager
Serv-U-Success
02.2004 - Current
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, Labor and Projects
- Total Labor Variance 105.67% 2024
- Project Completion Percent 98.18% 2024
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintaining on Shelf Availability of 96.22% for 2024
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Grocery Manager
Meijer
02.1994 - 02.2004
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Trained employees in efficiencies and work knowledge
Education
High School Diploma -
Carson City-Crystal High School
Carson City, MI05-1993
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
Serv-U-Success
02.2004 - Current
Grocery Manager
Meijer
02.1994 - 02.2004
High School Diploma -
Carson City-Crystal High School
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