Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John (JD) Snyder

Harrisburg,PA

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Responsible management professional well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores. Enterprising District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Skills

  • Multi- Unit Management
  • Brand Ambassador
  • Leadership Development
  • Strong Communication
  • Business / Finance Operations / Inventory Management
  • Inclusive and Collaborative Leadership

Overview

13
13
years of professional experience
1
1
Certification

Work History

District Manager

Ruby Tuesday, LLC
Harrisburg, PA
11.2018 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised 10 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Drove sales for 10 stores in district, generating $12 million in annual volume.

General Manager

Ruby Tuesday, Inc
Harrisburg, PA
05.2015 - 11.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Assistant General Manager

Ruby Tuesday, Inc.
Harrisburg, PA
08.2009 - 05.2015
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Boosted yearly profits through process optimization and improved training.

Education

No Degree - Elementary Education

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Financial Oversight
  • Managing Operations and Efficiency
  • Budget Management
  • Team Leadership
  • Employee Coaching and Motivation
  • Customer Service
  • Scheduling and Coordinating
  • Administration and Reporting
  • Conflict Management
  • Staff Supervision
  • Human Resource Management
  • Operations Oversight

Certification

ServSafe Certification

ServSafe Proctor

Timeline

District Manager

Ruby Tuesday, LLC
11.2018 - Current

General Manager

Ruby Tuesday, Inc
05.2015 - 11.2018

Assistant General Manager

Ruby Tuesday, Inc.
08.2009 - 05.2015

No Degree - Elementary Education

Indiana University of Pennsylvania

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John (JD) Snyder