Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnathan Mann

Lee's Summit,MO

Summary

Customer-focused leader committed to continuous improvement. Expertise in enhancing employee satisfaction, driving customer engagement, and optimizing inventory management. Background in food service provides a different perspective for the cannabis industry, emphasizing operational efficiency and team leadership.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Overland Park, Kansas
06.2025 - Current
  • Restaffed and retrained underperforming store to enhance management standards.
  • Cultivated community-focused culture around coffee with employees and customers.
  • Identified operational issues and implemented process improvements to boost safety and productivity.

Assistant Store Manager

Starbucks
Leawood, Kansas
01.2025 - 05.2025
  • My first store I restored stability to the store following a year-long crisis, addressing staffing and health safety issues.
  • Created a curriculum and led a retraining of barista trainers in the district to enhance training and set expectations.
  • Scheduled staffing for multiple stores, balancing needs during critical periods, and stable operations.

Shift Supervisor

Starbucks
Raymore, Missouri
12.2023 - 12.2024
  • Handled customer inquiries and resolved complaints promptly and effectively.
  • Managed inventory levels and led our inventory management.
  • Conducted store-wide training on new company initiatives.
  • Surpassed company expectations for drive-thru metrics, while fostering a positive work environment.

Barista

Starbucks
Lee's Summit, Missouri
07.2022 - 11.2023
  • Provided exceptional hospitality to guests, enhancing overall experience.
  • Memorized beverage recipes to ensure prompt service and quality.
  • Trained new baristas in beverage preparation and customer service techniques.

Shift Supervisor

Tropical Smoothie Cafe
Lee's Summit, Missouri
08.2021 - 05.2022
  • Led shifts ensure efficient food and beverage production.
  • Facilitated regular cleaning of business premises to maintain hygiene standards.

Education

High School Diploma -

Lees Summit West High School
Lee's Summit, MO
05-2022

Skills

  • Inventory management and retail oversight
  • Staff training and employee motivation
  • Customer service excellence
  • Performance metrics evaluation
  • Effective communication
  • Conflict resolution

Certification

  • Fullstack Website Development Bootcamp - The University of Kansas

Timeline

Store Manager

Starbucks
06.2025 - Current

Assistant Store Manager

Starbucks
01.2025 - 05.2025

Shift Supervisor

Starbucks
12.2023 - 12.2024

Barista

Starbucks
07.2022 - 11.2023

Shift Supervisor

Tropical Smoothie Cafe
08.2021 - 05.2022

High School Diploma -

Lees Summit West High School

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