Johnathan Rollings
Lancaster,SC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Parts Sales Manager
AutoZone
07.2019 - Current
- Set employee schedules for consistent staff coverage and delegated work assignments based on experience and strengths.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Supervised and trained staff on product knowledge and customer service.
Customer Support Representative
Sports Business Journal
03.2021 - 08.2023
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Created user accounts and assigned permissions.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Associate of Applied Science - Automotive Engineering
York Technical College
Rock Hill, SC12.2024
Skills
- POS systems operations
- Staff Training and Development
- Analytical problem solver
- Rapport and relationship building
- Stock management
- Ordering parts
Timeline
Customer Support Representative
Sports Business Journal
03.2021 - 08.2023
Parts Sales Manager
AutoZone
07.2019 - Current
Associate of Applied Science - Automotive Engineering
York Technical College