Johnese Graciela Garcia
San Antonio,Texas
Summary
Dedicated Food Service Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
General Manager
Sodexo, CMC Steel Texas
12.2020 - Current
- Daily client interactions building trust and reliability
- Expansion of self-checkout program raising sales from $500 per week to $1500 per week
- Executed multiple site-wide events
- Fostered trust with department heads leading to catering revenue growth year over year
- Long reach training and support of new managers in multiple cities (El Paso, San Antonio, Seguin & Austin)
- Successfully secured contract renewal of current client (CMC Steel) and former client (Marathon Petroleum
- Mange financial reporting for multiple sites in both subsidiary accounts and P&L accounts
- Hire and train new frontline team members and managers
- Serve as a Subject Matter Expert of sustainability across two states (Texas & Colorado)
- Support new managers through providing expert knowledge of financial, payroll, and marketing tools
- Manage day to day operations of client’s food service business with heavy focus on financial goals
- Conduct quarterly business reviews for client including financial breakdowns, service goals, and recap of events
- Conduct physical safety and sanitation trainings.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Food Operations Manager
Sodexo, Marathon Petroleum
12.2019 - 12.2020
- Create, sustain, and grow relationships with high profile clientele
- Daily communication with Area General Manager
- Manage financials for $1.2million account
- Direct contact to sales and vendor representatives including maintenance support and temporary staffing
- Organize and manage day to day operations
- Direct team building and employee engagement activities
- Manage front of house and back of house supervisors
- Collaborate with Area General Manager regarding, staffing needs, themed meals, seasonal catering
- Hire; conduct safety training; and onboard all new employees
- Successful closing and reopening during Covid-19.
- Create and assist in presenting Quarterly Business Reviews
- Achieved pricing adjustment through implantation of rebranded concepts.
Retail Operations Manager
Sodexo, Marathon Petroleum San Antonio
10.2015 - 12.2019
- Collaborate with conference services to improve catering processes
- Ensure execution of all events in catering department, including but not limited to; Quarterly Board of Directors luncheons and dinners; evening receptions; and confidential events
- Create and communicate seasonal marketing information for Area General Manager’s district
- Assist and provide support for new units opened in and out of unit specific district
- Manage day to day operations of "We Proudly Serve Starbucks" including placing orders; established relationships with sales team; establishing VIP program; hiring and training new employees; and implementing seasonal promotions.
Store Manager
Celfie, Rolling Oaks Mall
09.2014 - 09.2015
- Develop all marketing events, brand awareness campaigns and store atmosphere
- Manage cash flow and oversee revenue
- Purchase, price, process, and placement of inventory
- Hire, train, and onboard new employees
- Create schedules, submit payroll, and issue employee checks
- Responsible for meeting company labor budget
- Create and implement all aspects of marketing including use of social media.
Local Sales Marketer and Catering Supervisor
Texas Roadhouse
05.2011 - 10.2014
- Provide quality food and service and prepare all food for catering orders
- Generate invoices and receive payments
- Ensure food safety requirements were met during off site service
- Provide service in fast-paced environment while expanding knowledge on front of house operation standards
- Received corporate recognition for innovative forecasting idea related to catering
- Trained new servers and develop them to meet franchise goals.
Education
Bachelor’s - Government | Law And Society
New Mexico State University
Las Cruces, New05.2013
No Degree - Minor: Hotel, Restaurant & Tourism Management
New Mexico State University
Las Cruces, NM05.2013
Skills
- Budget Management
- Data Analytics
- Market Growth
- Market Analysis
- Brand Recognition
- Onboarding & Training
- Excellent Verbal and Written Communication
- Executive Services and Presentations
- Collaboration
- OSHA-10 Certified
Accomplishments
- Managed production of Texas 5 BBQ in partnership with 2023 James Beard Nominated Chef Ernest Servantes from concept creation to launch.
Currently serves as subject matter expert for retail branding in Sodexo for the Southwest (7-states)
- Provides tools and resources that align with the branding of our culinary concepts.
- Implements branding at site levels in San Antonio, El Paso, Austin and Seguin.
- Serves as consultant for retail operations growth.
- Increased Dinner Sales weekly revenue from $500 per week to $1800 per week through program refresh.
- Successfully partnered with client Employee Engagement Groups to offer culturally appropriate themed events.
- Provides catering recommendations and pricing restructure that led to transitioning a P&L site from operating at a loss to a profit of $85k within one year.
Additional Information
As a hardworking, loyal, courageous professional, I strive to exceed expectations while balancing the needs of my team. I seek to grow every day and give my all.
Languages
Spanish
Professional Working
Timeline
General Manager
Sodexo, CMC Steel Texas
12.2020 - Current
Food Operations Manager
Sodexo, Marathon Petroleum
12.2019 - 12.2020
Retail Operations Manager
Sodexo, Marathon Petroleum San Antonio
10.2015 - 12.2019
Store Manager
Celfie, Rolling Oaks Mall
09.2014 - 09.2015
Local Sales Marketer and Catering Supervisor
Texas Roadhouse
05.2011 - 10.2014
Bachelor’s - Government | Law And Society
New Mexico State University
No Degree - Minor: Hotel, Restaurant & Tourism Management
New Mexico State University
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