John C Sumile Jr
Kīhei,Hi
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
18
18
years of professional experience
Work History
Guest Service Representative
Maui Rental Group
07.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
Guest Service Representative
Vacasa
12.2020 - 06.2024
- Answer Trouble calls, work order tickets Contact LOM ,Check Daily Arrivals, Courtesy calls from privious day arrivals.
Reservation Agent
AAOceanfront Associa Hawaii
08.2018 - 06.2020
Front Desk Associate
World Mark By Wyndam
06.2017 - 06.2018
Customer Relationship Specialist
Jim Falk Motors of Maui
08.2015 - 06.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Star Selling Ambassador
Macy's
09.2012 - 08.2015
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Front Desk Agent
Maui Beach Consolidated Resorts
06.2010 - 09.2012
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
Bank Teller
Bank of Hawaii
07.2007 - 06.2010
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Education
High school diploma -
Leilehua High
Wahiawa, HI06.1980
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Complaint handling
- Guest relations
- Payment processing
- Reservation management
- Room availability
- Room charging
- Cash handling experience
- Guest experiences
Timeline
Guest Service Representative
Maui Rental Group
07.2024 - Current
Guest Service Representative
Vacasa
12.2020 - 06.2024
Reservation Agent
AAOceanfront Associa Hawaii
08.2018 - 06.2020
Front Desk Associate
World Mark By Wyndam
06.2017 - 06.2018
Customer Relationship Specialist
Jim Falk Motors of Maui
08.2015 - 06.2017
Star Selling Ambassador
Macy's
09.2012 - 08.2015
Front Desk Agent
Maui Beach Consolidated Resorts
06.2010 - 09.2012
Bank Teller
Bank of Hawaii
07.2007 - 06.2010
High school diploma -
Leilehua High
Similar Profiles
Raenell Demello-OrtaRaenell Demello-Orta
Care Coordinator Assistant at Maui Medical GroupCare Coordinator Assistant at Maui Medical Group
Cassandra MorenoCassandra Moreno
Referral Coordinator at Maui Medical GroupReferral Coordinator at Maui Medical Group
Kayla AkahiKayla Akahi
Medical Office Assistant at Maui Medical GroupMedical Office Assistant at Maui Medical Group
Amanda BabcockAmanda Babcock
Bartender at Ohana Seafood Bar and GrillBartender at Ohana Seafood Bar and Grill
Brandon GreenwoodBrandon Greenwood
Food Runner/Food Server Assistant at Humble Market KitchenFood Runner/Food Server Assistant at Humble Market Kitchen