JOHN L HAWKINS JR
Customer Service Representative
San Bernardino,CA
Summary
Dedicated Customer Support Specialist with a proven track record in problem-solving and complaint handling. Experienced in enhancing customer satisfaction through effective communication and technical proficiency.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Natt Bros Trasportation Inc
09.2021 - Current
- Resolved technical issues through effective troubleshooting and customer communication.
- Documented support interactions in CRM systems, ensuring accurate record-keeping.
- Trained new team members on support protocols, fostering knowledge sharing and efficiency.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
Telephone Customer Service Representative
Sears Roebuck and Company - Cross County Shopping Center
12.2011 - 06.2019
- Handled high call volumes while maintaining professionalism and composure.
- Resolved customer inquiries effectively, providing accurate information and solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Participated in ongoing training programs to stay updated on industry trends, policy changes, and product developments.
- Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science - Sociology
University of California, Riverside
Riverside, CA 05.2001 -
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
Natt Bros Trasportation Inc
09.2021 - Current
Telephone Customer Service Representative
Sears Roebuck and Company - Cross County Shopping Center
12.2011 - 06.2019
Associate of Applied Science - Sociology
University of California, Riverside
05.2001 -