Johnnie Mcnabb
South Pittsburg,TN
Summary
Reliable and hardworking MANAGER works autonomously or in teams to serve over MULTIABLE customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager
red eye II
Jasper, TN
11.2016 - Current
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Enforced health codes and safety regulations in compliance with state laws.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Education
High School Diploma -
05.1990
Skills
- Payment Processing
- Basic Accounting
- Beverage Preparation
- Food Preparation
- Point of Sale Systems
- Anticipating Guest Needs
- Organizational Ability
- Inventory
- Outstanding Customer Service
- Marketing and Sales Experience
- Cash Register Operation
- Cash and Credit Transactions
- Team Training and Development
- Service-Oriented Mindset
Timeline
Bartender Shift Manager - red eye II
11.2016 - Current
Fayette Ware Comprehensive High School - High School Diploma,
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