Johnnita Bourdeau
Brooklyn,NY
Summary
Dynamic Hair Stylist with a proven track record at Braided, excelling in client consultation and personalized styling. Recognized for exceptional customer service and active listening, fostering a loyal clientele. Skilled in appointment scheduling and natural hair care, consistently enhancing client satisfaction and retention through tailored services.
Radiates creativity and upbeat personality, ensuring welcoming and enjoyable experience for clients. Possesses solid understanding of hair care techniques and products, with skills in cutting and styling. Strives to enhance client satisfaction and boost salon success through exceptional service.
Overview
1
1
year of professional experience
Work History
Hair Stylist
Braided
11.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Fresh Venus
02.2024 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
L A G I
Haiti02-2022
Skills
- Microsoft Excel
- Natural hair care
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer service
- Active listening
- Data entry
- Problem resolution
Timeline
Hair Stylist
Braided
11.2024 - Current
Customer Service Cashier
Fresh Venus
02.2024 - 10.2024
High School Diploma -
L A G I
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