Johnny Turner
McComb,MS
Summary
Driven professional with a proven track record in enhancing customer satisfaction and sales development, notably at AT&T Wireless. Skilled in verbal communication and upselling strategies, adept at resolving customer complaints and boosting loyalty. Achieved significant improvements in customer service metrics, demonstrating a keen ability to understand and meet customer needs with effective solutions.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
AT&T Wireless
09.2021 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
Customer Service Representative
Advanced Auto Parts
07.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Pizza Hut
02.2021 - 06.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Production Line Operator
Sanderson Farm
11.2019 - 02.2021
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
Customer Service Representative
Lowes Home Improvment
08.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Applied Science - Marketing Management And Research
Southwest Mississippi Community College
Summit, MS12.2020
Skills
- Customer Satisfaction
- Verbal Communication
- Sales Development
- Upselling strategies
- Collecting payments
Timeline
Retail Sales Consultant
AT&T Wireless
09.2021 - Current
Customer Service Representative
Advanced Auto Parts
07.2021 - 09.2021
Delivery Driver
Pizza Hut
02.2021 - 06.2021
Production Line Operator
Sanderson Farm
11.2019 - 02.2021
Customer Service Representative
Lowes Home Improvment
08.2017 - 10.2019
Associate of Applied Science - Marketing Management And Research
Southwest Mississippi Community College