Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Saint Cloud, MN
08.2023 - Current
Checked orders for quality and completeness.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Upheld company standards and compliance requirements for operations.
Evaluated employee performance, delivering individualized feedback and praise.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Assisted in training new employees on shift operations.
Coached team members to increase productivity and reduce workplace accidents.
Team Captain
Chick-fil-A
Saint Cloud, MN
02.2022 - 07.2023
Recognized outstanding contributions from individuals on the team during project completion.
Scheduled team members for shifts based on business needs and customer demand.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Checked orders for quality and completeness.
Upheld company standards and compliance requirements for operations.
Evaluated employee performance, delivering individualized feedback and praise.
Coordinated shift workers for inventory receiving, auditing and restocking.
Set specific goals for projects to measure progress and evaluate end results.
Assisted in training new employees on shift operations.
Supervised and led employees to maintain productivity and customer service levels.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed daily workflow and scheduled staff for adequate coverage.