Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Ryan Johnson

Eugene

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills and vaccine administration. Knowledgeable and skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and teamwork abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Safeway pharmacy
04.2022 - Current
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Certified Pharmacy Technician

Walgreens Boots Alliance
06.2018 - 03.2022
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Scheduled and processed vaccine appointments and administered vaccines for covid-19 and influenza.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Pharmacy Designated Hitter

Walgreens Boots Alliance
06.2015 - 06.2016
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Combined Photo Technician duties with the shifting needs of pharmacy out window sales volume.
  • Processed patient info to find filled prescriptions and make sales to patient and recommend pharmacist counsultations.
  • Processed insurance claims and updates.
  • Assessed pharmacy supply needs.
  • Delivery of incoming stock and sealed drug orders to responsible pharmacy personnel.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.

Assistant Manager/Shift Leader

Walgreens Boots Alliance
06.2006 - 06.2015
  • Trained and mentored employees, offering assistance and insight into completing job tasks when needed.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw inventory to restock multiple store department.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Photo Lab Technician

Walgreens Boots Alliance
06.2003 - 06.2006
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Utilized available software to perform photo editing, retouching and restoration.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.

Customer Service Clerk

Walgreens Boots Alliance
06.2002 - 06.2003
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Kept front check out area clean and organized for efficient service.

Education

High School Diploma -

Jordan Vocational High School
Columbus, GA
06.2003

Skills

  • Pharmacy operations
  • Point of Sale Systems Proficiency
  • Verbal and Written Communication
  • Customer Service
  • Answering and Routing Calls
  • Troubleshooting Malfunctioning Equipment
  • Team work flexibility
  • Training and critical feedback
  • Relationship Building
  • Inventory Management
  • Problem-solving skills
  • HIPAA Regulations
  • Medication Dispensing
  • Insurance Billing

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Safeway pharmacy
04.2022 - Current

Certified Pharmacy Technician

Walgreens Boots Alliance
06.2018 - 03.2022

Pharmacy Designated Hitter

Walgreens Boots Alliance
06.2015 - 06.2016

Assistant Manager/Shift Leader

Walgreens Boots Alliance
06.2006 - 06.2015

Photo Lab Technician

Walgreens Boots Alliance
06.2003 - 06.2006

Customer Service Clerk

Walgreens Boots Alliance
06.2002 - 06.2003

High School Diploma -

Jordan Vocational High School

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John Ryan Johnson