Joi Hebden
Lanse,PA
Summary
Pursuing a rewarding and challenging role that fosters both professional and personal growth.
Overview
36
36
years of professional experience
Work History
Front Desk Associate
Laurel Eye Clinic
Clearfield, PA
03.2013 - 02.2014
- Managed respectful communication with patients, technicians, ophthalmologists, optometrists, and surgeons to support smooth office operations.
- Coordinated insurance billing activities, including charges and payment handling.
- Administered patient scheduling changes in person and by phone to keep appointment calendar current.
- Reconciled end-of-day petty cash, posted payments to accounts department, organized next-day filing for scheduled patients, and maintained minor cleaning tasks.
Administrative Assistant
Berks County Bar Association
Reading, Pennsylvania
02.1990 - 12.2011
- - Provided professional, courteous communication with attorneys, judges, and public across varied situations.
- - Facilitated professional communication with attorneys, judges, and the public.
- - Managed submission of CLE credit requests for attorneys to Pennsylvania Continuing Legal Education Board, supporting compliance.
- - Enabled attorney CLE compliance through accurate Pennsylvania Continuing Legal Education Board submissions.
- - Managed invoicing processes efficiently, accounts payable, and accounts receivable tasks.
- - Managed invoicing, accounts payable, and accounts receivable functions.
- - Maintained financial records through invoicing, accounts payable, and accounts receivable processing.
- - Ensured accuracy of membership records through ongoing updates.
- - Supported membership records accuracy through continual database updates.
- - Updated and maintained Berks County Bar Association and Law Foundation of Berks County websites.
- - Kept Berks County Bar Association and Law Foundation of Berks County websites current and accessible.
- - Handled telephone inquiries professionally, scheduled appointments, prepared brochures in InDesign, and used Microsoft Office and Adobe Acrobat.
- - Managed telephone coverage, appointment scheduling, brochure design in InDesign, and document work in Microsoft Office and Adobe Acrobat.
- - Diagnosed and resolved office computer issues.
- - Resolved office computer problems to support daily operations.
- - Improved office productivity by diagnosing and fixing computer problems.
- - Prepared meeting minutes and assisted office staff with daily tasks.
- - Drafted meeting minutes and supported office staff with administrative needs.
- - Produced meeting minutes and provided office support for daily operations.
- - Organized events, tracked attendance, and coordinated schedules to facilitate successful execution.
- - Coordinated events, attendance records, and scheduling details.
- - Coordinated weekly Berks County Law Journal print preparation and production workflow.
- - Delivered weekly Berks County Law Journal print materials through timely preparation.
- - Strengthened event coordination through attendance tracking and schedule management.
- - Improved office productivity by diagnosing and fixing computer problems.
- - Strengthened event coordination through attendance tracking and schedule management.
- - Supported front office operations through telephone handling, appointment scheduling, brochure creation in InDesign, and use of Microsoft Office and Adobe Acrobat.
Patient Care Representative
Mount Nittany Physician Group
State College, PA
01.2025 - 12.2025
- Supported Mount Nittany Physician Group scheduling for clinic visits and follow-up appointments.
- Answered incoming calls and directed messages to physicians, nurses, and office staff.
- Checked patient demographics, insurance details, and referral information during registration.
- Handled appointment check-in, check-out, and front desk patient flow.
- Recorded patient requests and updates in electronic health records.
- Explained office policies, visit instructions, and referral steps to patients.
- Resolved scheduling conflicts and coordinated urgent patient needs with clinical teams.
- Kept accurate records and supported smooth daily operations in physician offices.
- Answered calls from patients and other healthcare professionals to share information and respond to questions.
- Welcomed patients upon arrival and maintained clean reception area for visitors.
- Kept updated knowledge of HIPAA rules related to release of confidential medical information.
- Checked insurance coverage for all visits to support accurate billing procedures.
- Helped with registration paperwork during new patient intake.
- Built strong work network through professional relationships with physicians and fellow employees.
- Processed patient payments using cash registers or computer software programs.
- Reviewed inventory levels regularly to keep pharmaceutical office stocked with needed supplies.
- Collected patient address, insurance information, contact information, and medical history.
- Completed clerical tasks such as photocopying documents and filing papers.
- Provided administrative support for patient care staff.
Education
Business And Banking Certificate - Business Accountancy
PACE Institute
Reading, PA04-1989
Timeline
Patient Care Representative
Mount Nittany Physician Group
01.2025 - 12.2025
Front Desk Associate
Laurel Eye Clinic
03.2013 - 02.2014
Administrative Assistant
Berks County Bar Association
02.1990 - 12.2011
Business And Banking Certificate - Business Accountancy
PACE Institute