Jolee Hall
Panama City,FL
Summary
Customer Service Professional with expertise in enhancing guest experiences and mastering POS operations. Achieved repeat business through efficient cash handling and memorization of daily specials while supporting team dynamics. Focused on delivering exceptional service and fostering team performance in fast-paced retail environments.
Overview
4
4
years of professional experience
Work History
cashier
Half Hitch Tackle
Panama City, FL
02.2026 - Current
- Processed customer transactions efficiently at the retail store.
- Maintained accurate cash drawer by balancing daily transactions.
- Trained new cashiers on store policies and operational procedures.
- Assisted customers in locating fishing gear and outdoor equipment.
- Collaborated with team members to manage high-volume sales periods.
- Organized merchandise displays to highlight seasonal products effectively.
Server/Restaurant Hostess
Triple J's Steakhouse
Panama City Beach, FL
02.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained records of transactions made during shift.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Handled money transactions to ensure proper processing of customer payments. accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers warmly upon arrival to create a welcoming atmosphere., answered questions and recommended specials to increase profits.
- Monitored customer satisfaction with meals, promptly addressing concerns to ensure a positive dining experience.
- Cultivated strong rapport with guests, contributing to repeat business through attentive and personalized service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sales Associate
Hy’s Toggery
Panama City Beach, Florida
02.2025 - 02.2026
- Assisted customers with product selection and provided personalized recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Mosley High
Lynn Haven, FLSome College (No Degree) - Psychology
Gulf Coast State College
Panama City, FLSkills
- Point-of-sale operation
- Cash handling
- Cash handling accuracy
- Order fulfillment
- Order taking
- Customer service
- POS operations
- Multitasking and organization
- Time management
- Team collaboration
- Effective communication
- Team member support
- Seating arrangement
Affiliations
- 4 years on the Mosley Colorguard
Timeline
cashier
Half Hitch Tackle
02.2026 - Current
Sales Associate
Hy’s Toggery
02.2025 - 02.2026
Server/Restaurant Hostess
Triple J's Steakhouse
02.2022 - Current
High School Diploma -
Mosley High
Some College (No Degree) - Psychology
Gulf Coast State College