Hi, I’m
Joleigh Smith
Alton,Illinois
Summary
Dynamic professional with a proven track record at Cedarhurst Assisted Living and Memory Care, enhancing resident satisfaction through exceptional customer service and effective problem-solving. Skilled in hospitality and multitasking, I excel in high-stress situations, significantly improving operational efficiency. My strong work ethic and ability to train and mentor teams underscore my commitment to excellence.
Overview
2
years of professional experience
1
Certification
Work History
Cedarhurst Assisted Living And Memory Care
Concierge
01.2024 - Current
Job overview
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among residents while coordinating necessary resources.
- Provided exceptional customer service by anticipating and addressing resident's needs proactively.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other departments to ensure smooth operations and consistent communication regarding resident requests.
- Managed phone calls and messages for all manager department heads
- Created strong relationships with all residents and family members
The Lodge: Bar And Events
Head Food Runner
05.2022 - 05.2024
Job overview
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Streamlined food running process by coordinating effectively with kitchen and bar staff, resulting in improved overall efficiency.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
Chic N' Pig
Cashier
08.2022 - 06.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Alton High SchoolAlton, IL
High School Diploma
05.2024
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Telephone Etiquette
- Hospitality
- Exceptional communication
- Training and mentoring
- Excellent Multitasking
Certification
- Food Handler's Certification
- CPR Certification
Timeline
Concierge
Cedarhurst Assisted Living And Memory Care
01.2024 - Current
Cashier
Chic N' Pig
08.2022 - 06.2023
Head Food Runner
The Lodge: Bar And Events
05.2022 - 05.2024
Alton High School
High School Diploma