Jonathan Cervantes
Fresno,CA
Summary
Dedicated professional known for enhancing operational efficiency and training staff in customer service protocols. Proven track record in inventory management and issue resolution, ready to contribute to team success and service excellence.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager
Wendys Restaurant
Clovis, California
09.2025 - Current
- Trained new employees on customer service and food safety procedures.
- Facilitated team meetings to identify service improvements and align on operational goals.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Supported management of daily restaurant operations, ensuring smooth staff scheduling.
- Tracked inventory levels and coordinated supply orders to maintain stock availability.
Infantryman
US Army
Visalia, California
01.2024 - 01.2030
- Operated and maintained various weapons systems to ensure mission success.
- Conducted tactical training exercises to enhance team readiness and operational effectiveness.
- Collaborated with diverse units for strategic planning and execution of operations.
Assistant Manager
McDonald's Restaurant
Fresno, California
05.2025 - 10.2025
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on customer service and food safety procedures.
- Coordinated team meetings to discuss service improvements and operational goals.
Education
Bullard High School
Fresno, CaliforniaSkills
- Employee training
- Food safety procedures
- Customer service
- Staff scheduling
- Team coordination
- Process improvement
- Issue resolution
- Customer relationship management
- Stock control
Certification
- ServeSafe Manager
- CLS Certified
Accomplishments
- Medals For Service in LA
Languages
English
Professional
Timeline
Assistant Manager
Wendys Restaurant
09.2025 - Current
Assistant Manager
McDonald's Restaurant
05.2025 - 10.2025
Infantryman
US Army
01.2024 - 01.2030
Bullard High School