JONATHAN DOSSOUS
Huntington Station,NY
Summary
Dynamic healthcare operations leader skilled in optimizing workflows and elevating patient satisfaction. Demonstrated success in managing staff development, compliance adherence, and financial operations to drive organizational growth. Expert in performance reporting and enhancing customer relationships through effective communication.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Visionworks
Central Islip, USA
01.2019 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, monitored payroll, inventory control, customer service and sales.
- Oversaw daily operations, enhancing workflow and driving customer satisfaction.
- Managed staff recruitment, training, and performance evaluations for team development.
- Established and maintained effective communication with staff, facilitating operational efficiency.
- Monitored compliance with corporate policies and industry regulations consistently.
- Prepared detailed reports for senior leadership, highlighting key performance metrics that informed operational strategies.
- Implemented employee discipline procedures using verbal and written warnings.
- Resolve escalated customer and patient concerns while maintaining HIPAA compliance.
Teller
Bethpage Federal Credit Union
Roosevelt, USA
02.2020 - 02.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted members with account inquiries and banking services at the credit union.
- Cross-sold additional bank products when applicable to meet customer needs.
- Managed cash drawer by balancing transactions and ensuring proper cash levels.
- Educated members on credit union products and services to enhance financial literacy.
- Trained new tellers on operational procedures and customer interaction techniques.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Education
Associate of Liberal Arts -
Nassau Community College
1 Education Dr. Garden City, NY 1153005-2018
High School Diploma -
Uniondale High School
933 Goodrich St Uniondale, NY 11553933 Goodrich St Uniondale, NY 11553
Skills
- Operational management
- P&L management
- Budget analysis
- Performance reporting
- Compliance monitoring
- Staff training/development
- Recruitment
- Schedule management
- Team leadership
- Customer relationship management
- Problem solving
- Interpersonal communication
Certification
- HIPAA Compliance Certification
- 8-Hour NYS Security License
Languages
English
Native/ Bilingual
French
Professional
Spanish
Limited
Timeline
Teller
Bethpage Federal Credit Union
02.2020 - 02.2021
General Manager
Visionworks
01.2019 - Current
Associate of Liberal Arts -
Nassau Community College
High School Diploma -
Uniondale High School