Jonathan Espinoza
Orange,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Five Guys Burgers and T.J. Maxx. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in point of sale systems and maintaining food safety standards, consistently delivering high-quality service in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Five Guys Burgers
Orange, CA
03.2025 - Current
- Greeted customers to enhance positive ordering experiences, and enhance service quality.
- Processed takeout orders swiftly, ensuring timely meal delivery.
- Maintained exceptional customer service standards during peak shifts.
- Resolved issues efficiently, demonstrating advanced problem-solving skills in high-pressure situations.
- Upholding safe food handling practices to prevent contamination and ensure patron safety.
- Cleaned restaurant areas by sweeping floors, wiping tables, and emptying trash receptacles.
- Prepared burgers, cooked fries, and created shakes according to customer demands, while adhering to company standards of quality.
Retail Sales Associate
T.J. Maxx
Tustin, CA
06.2024 - 12.2024
- Executed transactions efficiently while delivering exceptional customer service.
- Maintained cleanliness and organization of sales floor and stock areas.
- Demonstrated comprehensive knowledge of store products and services.
- Inspected items for defects prior to customer handover.
- Processed returns and exchanges in compliance with company policies.
- Resolved customer complaints with professionalism.
- Created price tags and merchandise signage for new inventory.
Education
El Modena High School
Orange, CA06-2025
Skills
- Customer service
- Point of sale systems
- Food safety
- Team collaboration
- Cleaning and organization
- Multi-tasking
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Fry Certification
- Quality Control
References
References available upon request.
Timeline
Crew Member
Five Guys Burgers
03.2025 - Current
Retail Sales Associate
T.J. Maxx
06.2024 - 12.2024
El Modena High School
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