Assisted in coordinating response efforts during high-pressure situations, enhancing team effectiveness.
Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Used specialized software to track and maintain case incident numbers and logs.
Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
Roofing Laborer
ProHome Exteriors
Fraser, Michigan
05.2023 - 01.2025
Assisted in installation and repair of roofing systems, ensuring adherence to safety protocols.
Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
Collaborated with team members to complete roofing projects efficiently.
Communicated effectively with colleagues regarding progress of work being done onsite.
Car Wash Attendant
Jax Car Wash
Warren, MI
05.2022 - 06.2023
Operated car wash equipment to efficiently clean vehicles while ensuring safety protocols were followed.
Assisted customers with service selection, providing knowledgeable recommendations to enhance overall experience.
Maintained cleanliness and organization of work area, contributing to a positive environment for both staff and customers.
Collaborated with team members to complete high-volume tasks during peak hours, improving workflow efficiency.
Education
Finance
Wayne State University
Detroit, MI
05-2027
Skills
Data entry
Information gathering
Caller engagement
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Listening skills
Reliability
Critical thinking
Organizational skills
Team leadership
Proficient in Microsoft Excel, PowerPoint, and Word
Affiliations
Collegiate Football Student-Athlete at Wayne State University
Accomplishments
Awarded the MI Achievement Scholarship each semester attending WSU
While being a collegiate student-athlete, I was awarded the ALL-GLIAC Academic Award
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