Jonathan Ilangikwa
Aurora,CO
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Responsible and dependable professional with 3 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
Denver, CO
04.2018 - Current
- Conducted performance reviews for staff members.
- Developed and implemented departmental policies and procedures.
- Monitored department operations to ensure productivity standards were met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Reviewed completed work to verify consistency, quality and conformance.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - Computer Networking And Telecommunications
Community College of Aurora
Aurora, COSkills
- Growth planning
- Customer Service
- Staff Supervision
- Leadership skills
- Time Management
- Motivational Leadership
- Customer Engagement
- Training and Development
- Problem-Solving
Affiliations
- Hiking
- working out
- Playing sport: basketball & football
- Family time
- Travel
Accomplishments
- The Home Depot NRM pipeline development leadership course certified
- The HDU advanced development certified
- The Home Depot executive home awards
- Equipments certified
- Over 30 home awards recognitions for all the achievements done within the years.
Certification
- Forklift
- Reach
- Bally-more
- Order picker
- Electric pallet jack
Languages
English
Professional
French
Limited
Timeline
Department Supervisor
Home Depot
04.2018 - Current
Some College (No Degree) - Computer Networking And Telecommunications
Community College of Aurora