Jonathan Klotz
Sales Account Manager
Port Orange
Summary
Unique salesman with 16 years of professional library experience, including both public and academic libraries, and library management. Effectively leveraged skills learned as a Reference Librarian into Inside Sales by focusing on active listening, identifying pain points, and finding what the customer really needed, not just what they thought they wanted.
An experienced presenter, I've run library events and presented at professional state-level conferences in Georgia and Florida.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Inside Sales Account Manager
W.B. Mason
12.2024 - Current
- Managed 1200 accounts ranging from $5,000 to $200,000 in annual revenue by providing exceptional customer service.
- Developed relationships with decision makers while expanding customer expenditure into new categories, for example, cleaning supplies, food services, or furniture.
- Surpassed daily metrics of 50 calls, 2 hours of talk time, 2 minute average handle time, and one competitor invoice.
- Retain business by identifying pain points, resolving problems, and following through with customers that been in "nonbuy" status for 30+ days.
- Provide exceptional notes on every customer interaction where anyone can step in, view the entire history, and handle any problems with the account.
- Supported fellow team members during peak times or absences, by covering inboxes and answering their phones ensuring consistent performance and customer satisfaction.
Deputy Editor
Walk Big, LLC.
11.2022 - 09.2024
- Supervised 20+ freelance writers during the evening (4 PM to Midnight) shift, and 12 PM to 8 PM on Saturdays.
- Assigned articles and edited submissions in accordance with the Walk Big style guide while following SEO best practices.
- Applied metadata and copyright free images to submitted articles.
- Developed pitches for staff writers with a focus on the main pillars of the site in accordance to metrics, for example, concurrent viewers, total viewers, referring sources, time on site, and bounce rate.
- Contributed articles of 500 to 2,000 words on a daily basis.
Librarian II – Section Head
Port Orange Regional Library
07.2018 - 05.2022
- Managed the Circulation Section by directly supervising 4 paraprofessionals and 9 full-time Library Assistants.
- Developed monthly training for staff, handled scheduling, established metrics, tracked work time, and directly assisted to ensure all patrons were happy and would return to the library.
- Handled patron issues from fine disputes to criminal trespasses.
- Represented the library, and presented, at state and regional conferences.
- Attended community events to market library services.
- Developed programs for the library community, from Free Comic Book Day to The Price is Right.
Education
Master of Library And Information Science -
Valdosta State University
Valdosta, GA 05.2010 - 01.2014
B.A. - General Studies
Valdosta State University
01.2007 - 01.2010
Skills
Objection handling
Empathy and rapport building
Written communication
Customer relationship building
Conflict resolution
Adaptability and flexibility
Accomplishments
- Presented at the 2016 Georgia COMO Conference on developing a circulating board game collection in libraries.
- Presented at the 2022 NEFLIN Hot Topics Conference on library programming for adults.
- Valdosta State University Faculty Senate Staff Liaison
- Served on Valdosta State University Council on Staff Affairs
- Published in American Library Association's The Library Outreach Cookbook, Chapter 10: "Designing and Creating a Unique Marketable Space."
Timeline
Inside Sales Account Manager
W.B. Mason
12.2024 - Current
Deputy Editor
Walk Big, LLC.
11.2022 - 09.2024
Librarian II – Section Head
Port Orange Regional Library
07.2018 - 05.2022
Master of Library And Information Science -
Valdosta State University
05.2010 - 01.2014
B.A. - General Studies
Valdosta State University
01.2007 - 01.2010
Similar Profiles
Colby NadeauColby Nadeau
Supply Driver at W.B. MasonSupply Driver at W.B. Mason
Jonathan CeroneJonathan Cerone
Supply Driver at W.B. Mason CompanySupply Driver at W.B. Mason Company
Dawn Brock-BiggsDawn Brock-Biggs
Market Development Specialist at W.B. Mason CompanyMarket Development Specialist at W.B. Mason Company
Michelle BarryMichelle Barry
Nurse Practitioner at Infectious DiseaseNurse Practitioner at Infectious Disease
Daniel Da Cunha MoreiraDaniel Da Cunha Moreira
Trim and Grind Group Leader at Boston WhalerTrim and Grind Group Leader at Boston Whaler