Jonathan Oelkers
Bountiful,UT
Summary
Diligent and hard-working ready to contribute solid effort as team member. Reliable worker with strong work ethic. Eager to learn new skills, and ready to tackle any new challenges that may come my way.
Overview
17
17
years of professional experience
Work History
Service Writer
Travel Centers of America
Parowan, UT
10.2022 - 04.2026
- Assisted customers with service requests and inquiries, ensuring high satisfaction levels.
- Coordinated service schedules and technician assignments to optimize workflow efficiency.
- Documented customer interactions and service history in management software for accuracy.
- Managed parts inventory, ensuring availability for repairs and maintenance tasks.
- Trained new staff on operational procedures and customer service protocols.
- Streamlined communication between customers and technicians to enhance service delivery.
- Resolved customer issues promptly, contributing to repeat business and loyalty.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into Software database to track job status.
Mechanic
Travel Centers of America
Parowan, UT
05.2020 - 04.2026
- Performed routine maintenance and repairs on various vehicle types.
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Collaborated with team members to ensure timely service delivery.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Driver
Bell Transportation
Las Vegas, NV
08.2017 - 03.2018
- Operated various vehicles to transport passengers safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted passengers with boarding and disembarking, ensuring a comfortable experience.
- Maintained accurate records of transportation activities and passenger feedback.
- Communicated effectively with dispatch to coordinate timely pick-ups and drop-offs.
- Adhered to traffic laws while navigating routes, minimizing delays and enhancing service reliability.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Security Officer
Shelter Island Apartments
Las Vegas, NV
06.2015 - 09.2017
- Monitored premises to ensure safety and security of residents and property.
- Responded promptly to incidents, providing assistance and documenting events.
- Conducted regular patrols to deter criminal activity and maintain order.
- Collaborated with local law enforcement on safety initiatives and emergency response plans.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Utilized surveillance systems for real-time monitoring and incident reporting.
- Developed reports detailing incidents, observations, and actions taken during shifts.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Driver
Battlefield Vegas
Las Vegas, NV
04.2013 - 06.2014
- Transported clients safely to and from destinations using company vehicles.
- Maintained vehicle cleanliness and functionality through regular inspections and routine maintenance.
- Assisted customers with loading and unloading equipment, ensuring safety protocols were followed.
- Demonstrated knowledge of local routes and traffic regulations to optimize travel efficiency.
- Coordinated schedules with management to ensure timely arrivals for client appointments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Armored Crewman
US Army
Ft Irwin CA
01.2009 - 05.2012
- Operated and maintained armored vehicles during training exercises and missions.
- Conducted preventative maintenance checks to ensure vehicle readiness and safety.
- Collaborated with team members to execute tactical maneuvers in various environments.
- Monitored equipment performance, identifying issues and implementing solutions promptly.
- Engaged in simulated combat scenarios, enhancing strategic response capabilities under pressure.
- Kept detailed records of vehicle conditions, mission logs, and maintenance activities.
- Participated in after-action reviews to assess performance and improve future operations.
- Participated in numerous training exercises, honing essential skills for combat readiness and effectiveness.
- Assisted in the transportation of critical supplies and personnel to remote locations under challenging conditions.
Education
No Degree - Automotive Technician
Advanced Training Academy
Las Vegas, NVAssociate Degree in Firearm Technology - General Studies
Sonoran Desert Institute
Tempe, AZ05-2025
High School Diploma -
Sunburst Youth Challenge Academy
Los Alamitos, CA08-2008
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Customer service expertise
- Automotive industry experience
- Technician tracking
- Time management
- Attention to detail
- Calm and professional under pressure
- Team collaboration
Timeline
Service Writer
Travel Centers of America
10.2022 - 04.2026
Mechanic
Travel Centers of America
05.2020 - 04.2026
Driver
Bell Transportation
08.2017 - 03.2018
Security Officer
Shelter Island Apartments
06.2015 - 09.2017
Driver
Battlefield Vegas
04.2013 - 06.2014
Armored Crewman
US Army
01.2009 - 05.2012
No Degree - Automotive Technician
Advanced Training Academy
Associate Degree in Firearm Technology - General Studies
Sonoran Desert Institute
High School Diploma -
Sunburst Youth Challenge Academy