Jonathan Pitchford
Norman
Summary
Detail-oriented professional with extensive experience in bartending and training roles. Skilled in upselling techniques and customer interaction, consistently improving service standards. Committed to fostering a high-quality training environment that enhances overall customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender Trainer
The Garage Burgers & Beer
Norman
05.2022 - Current
- Trained new bartenders in cocktail preparation and drink presentation, enhancing overall service quality.
- Provided ongoing feedback to bartenders, improving skill development and customer interaction.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained updated knowledge of bar and menu options to ensure accurate drink preparation and food recommendations.
Server
Notorious P.I.E.
Norman
01.2022 - 05.2022
- Provided exceptional customer service to ensure guest satisfaction and repeat visits.
- Maintained cleanliness and organization of dining area for a pleasant atmosphere.
- Upsold menu items effectively to increase sales during peak hours.
- Adhered to health and safety regulations while serving food and drinks.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Customer Service Cashier
Qdoba
Norman
09.2021 - 01.2022
- Processed customer transactions accurately and efficiently at high-volume restaurant.
- Assisted customers with menu selections and provided product recommendations.
- Maintained cleanliness and organization of the front counter and dining area.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Facilitated a friendly atmosphere, enhancing overall customer experience at the restaurant.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Lab Operator
Ambary Health
Norman
04.2021 - 09.2021
- Prepared chemical solutions according to standard operating procedures.
- Ensured compliance with safety protocols and maintained a clean workspace.
- Maintained a safe working environment by adhering to safety protocols.
- Conducted quality control tests to verify accuracy of results.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
Warehouse Worker
Amazon
Oklahoma City
09.2020 - 04.2021
- Received and processed incoming shipments, verifying accuracy against documentation.
- Organized inventory in designated storage locations for easy retrieval and management.
- Maintained a clean and safe work environment following company safety protocols.
- Packed orders accurately for shipment, ensuring quality control throughout the process.
Kitchen Lead
Play Cafe
Oklahoma City
12.2019 - 03.2020
- Ensured compliance with health and safety regulations in food handling.
- Oversaw daily kitchen operations to meet service standards consistently.
- Implemented cleaning schedules to maintain a hygienic work environment.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Verified food preparation and cooking standards to ensure quality control.
- Assisted in developing sanitation policies and procedures for the kitchen.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
Barista
Dunkin' Brands
Moore
07.2017 - 11.2019
- Prepared and served coffee beverages according to established recipes and standards.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of work area, equipment, and customer seating.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Skills
- Customer service
- Attention to detail
- Adaptability
- Upselling techniques
- Multitasking Abilities
- Professionalism
- Learning styles adaptation
- Teamwork
Timeline
Bartender Trainer
The Garage Burgers & Beer
05.2022 - Current
Server
Notorious P.I.E.
01.2022 - 05.2022
Customer Service Cashier
Qdoba
09.2021 - 01.2022
Lab Operator
Ambary Health
04.2021 - 09.2021
Warehouse Worker
Amazon
09.2020 - 04.2021
Kitchen Lead
Play Cafe
12.2019 - 03.2020
Barista
Dunkin' Brands
07.2017 - 11.2019