Jonathan Valdez Pantoja
Dunkin Dounts
Chelsea,MA
1
Language
5
years of professional experience
Detail-oriented professional with proven customer service skills. Experienced in multitasking and maintaining high standards of cleanliness and organization. Committed to enhancing guest satisfaction through clear communication and teamwork.
Work History
Crew Member
1 Year- Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Prepared and served high-quality beverages and food items to customers.
- Maintained cleanliness and organization of workstations to ensure efficient operations. Also helped with Shipments.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted in inventory management by restocking supplies and tracking product levels.
- Operated point-of-sale systems accurately for order processing and payment transactions.
- Collaborated with team members to optimize workflow during peak hours.
- Adhered to health and safety guidelines, ensuring compliance with company standards.
- Engaged in training sessions to develop product knowledge and enhance skills.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
DoorDash Driver
3 Years 6 Months- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Communicated effectively with customers to resolve issues and enhance overall experience.
- Maintained high standards of vehicle cleanliness and safety for reliable transportation.
- Collaborated with restaurant staff to streamline order pickups and minimize wait times.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Communicated regularly with dispatcher for delivery route details and changes.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Education
High School Diploma
- Dean's List 2024
Skills
Customer service
Cooking
Food safety
Sanitation practices
Cash management
Inventory restocking
Menu memorization
Multitasking and organization
Time management
Detail orientation
Clear communication
Teamwork and collaboration
Collaborative teamwork
Problem-solving
Willingness to learn
Valid Driver's license
Forklift operation
Languages
Spanish
Professional Working
Timeline
Crew Member
Dunkin Dounts
08.2025 - CurrentRead More
DoorDash Driver
DoorDash
01.2022 - 07.2025Read More
Ridge Community High School
High School Diploma
Read More