Jonus Bilalovski
Davenport,FL
Summary
Proactive Crew Member with extensive experience in customer service and teamwork, demonstrating exceptional multitasking abilities. Skilled in mentoring new hires, resolving customer complaints, and efficiently addressing guest needs. Brings strong problem-solving skills and professionalism, thriving in fast-paced, dynamic environments.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
05.2022 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked extremely well with teammates and accepted coaching from management team.
- Mentored new hires and helped them adapt to company policies and protocols.
- Provided excellent customer service by addressing guest needs, questions, and concerns to enhance onboard experience.
- Successfully dealt with multiple challenges related to the company's machinery and point-of-sale system, showcasing effective resolution abilities.
- Consistently maintained a high level of professionalism and friendliness, even amidst demanding peak hours.
Education
High School Diploma -
Polk State College
Winter Haven, FL05.2026
Skills
- Customer Service
- Handling Complaints
- Resolving Complaints
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Self-discipline
- Telephone Etiquette
- Dependable and Cooperative
Programming/Coding
I have a strong passion and curiosity for coding, which I express through game development and batch file scripting. Creating games is something I find truly exciting, as it not only fuels my creativity but also helps me continuously expand my knowledge and experience in programming. Batch file coding, on the other hand, allows me to automate tasks and efficiently manage my computer’s operations. I've even taken this a step further by creating basic text-based games within batch files, combining my love for game development with practical coding skills.
Additional Information
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Currently enrolled in advanced courses on network security to further enhance technical expertise.
- Available for flexible scheduling, including nights and weekends.
Languages
Macedonian
Limited Working
Timeline
Crew Member
Dunkin' Donuts
05.2022 - Current
High School Diploma -
Polk State College