Jonus Bilalovski
Davenport,FL
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
05.2022 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked extremely well with teammates and accepted coaching from management team.
- Provided excellent customer service by addressing guest needs, questions, and concerns to enhance onboard experience.
- Successfully dealt with multiple challenges related to the company's machinery and point-of-sale system, showcasing effective resolution abilities.
- Consistently maintained a high level of professionalism and friendliness, even amidst demanding peak hours.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Accurately operated cash register to process customer payments.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Managed inventory levels during morning shifts, restocking supplies as necessary to maintain adequate stock levels for peak hours.
Education
High School Diploma -
Polk State College
05.2026
Skills
- Customer Service
- Handling Complaints
- Resolving Complaints
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Telephone Etiquette
- Supplies monitoring and restocking
- Dependable and Cooperative
- Cash handling
- Cleaning and sanitizing
- Learning agility
Programming/Coding
I have a strong passion and curiosity for coding, which I express through game development and batch file scripting. Creating games is something I find truly exciting, as it not only fuels my creativity but also helps me continuously expand my knowledge and experience in programming. Batch file coding, on the other hand, allows me to automate tasks and efficiently manage my computer’s operations. I've even taken this a step further by creating basic text-based games within batch files, combining my love for game development with practical coding skills.
Additional Information
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Currently enrolled in advanced courses on network security to further enhance technical expertise.
- Available for flexible scheduling, including nights and weekends.
Languages
English
Native or Bilingual
Macedonian
Professional Working
Timeline
Crew Member
Dunkin' Donuts
05.2022 - Current
High School Diploma -
Polk State College
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