Jordan Allman
San Francisco,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Hampton Inn By Hilton
10.2022 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Rack Agent
Caesars Entertainment
07.2021 - 09.2022
- Daily communications with American Airlines regarding there contacted stay.
- Deescalating guest issues in person as well as on Caesars Go Moment "IVY" texting system.
- Balancing rooms and fulfilling guest request and accommodations prior of arrival.
- Assisting with large party's and group resumes and ensuring Efficiency and excellent customer service.
- Displaying empowerment for the front desk while being at our Guest services Window.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Hotel Front Desk Clerk
Caesars Entertainment
01.2021 - 09.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- maintained calmness and professionalism during high volume times.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
GED -
Venture Academy
Stockton, CA05.2016
Skills
- Time management
- Multitasker
- Clerical duties
- Team orientated
- Good computer skills
- Brand promotion
- Optimistic
- Cash Counting
- Patience
Timeline
Front Desk Clerk
Hampton Inn By Hilton
10.2022 - Current
Rack Agent
Caesars Entertainment
07.2021 - 09.2022
Hotel Front Desk Clerk
Caesars Entertainment
01.2021 - 09.2022
GED -
Venture Academy
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