Jordan Ball
Boise,ID
Summary
Proven leader with extensive experience at The Home Depot, adept in store operations and team management. Excelled in enhancing customer satisfaction and streamlining processes, achieving notable employee retention. Skilled in tech-savviness and relationship building, I significantly improved efficiency and productivity across multiple roles. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot
01.2024 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
Merchandising Assistant Store Manager
The Home Depot Store
06.2022 - 01.2024
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Ensure whole store merchandising team was efficient and withholding standards.
Customer Experience Manager
The Home Depot Store
03.2021 - 06.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Service Desk Manager
The Home Depot Store
03.2020 - 03.2021
- Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
- Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
- Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
- Enhanced customer satisfaction with timely issue resolution and effective communication skills.
Warehouse Receiving Manager
Adavnaced Thermoplastic Composites (ATC)
01.2017 - 01.2018
- Reduced product damage rates by enforcing proper handling procedures and conducting regular staff training.
- Optimized labor allocation through strategic scheduling, resulting in increased productivity and reduced overtime costs.
- Facilitated seamless coordination between departments for smooth order fulfillment and delivery processes.
- Ensured compliance with all relevant regulations regarding storage, handling, and disposal of hazardous materials present in the warehouse.
Education
Bachelor of Science - Mechanical Engineering Technology
Idaho State University
Pocatello, ID05.2026
Skills
- Store operations
- Team Management
- Task Delegation
- Tech-savviness
- Customer Service
- Customer Service and Engagement
Timeline
Specialty Assistant Store Manager
The Home Depot
01.2024 - Current
Merchandising Assistant Store Manager
The Home Depot Store
06.2022 - 01.2024
Customer Experience Manager
The Home Depot Store
03.2021 - 06.2022
Service Desk Manager
The Home Depot Store
03.2020 - 03.2021
Warehouse Receiving Manager
Adavnaced Thermoplastic Composites (ATC)
01.2017 - 01.2018
Bachelor of Science - Mechanical Engineering Technology
Idaho State University