Jordan Cherry
Los Angeles,CA
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at UCSC Quarry Amphitheater. Excelled in crew leadership and point-of-sale transactions, demonstrating resilience and a keen eye for detail. Achieved significant improvements in event management and customer satisfaction through innovative solutions and effective teamwork.
Overview
5
5
years of professional experience
Work History
Crew Member
UCSC Quarry Amphitheater
03.2022 - 06.2024
- Managed inventory, keeping track of items needed for various productions throughout the year
- Assisted with events
- Facility maintenance
- Designed, set up, and tore down equipment and props
Server
IHOP
06.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Associate
Target
11.2019 - 01.2020
- Maintained a high level of product knowledge, providing accurate information to customers
- Recorded customer concerns, questions, and complaints and provided resolution
- Managed goods in three (3) aisles, including sorting, shelving, and maintenance.
Education
Bachelor of Arts - Theater Arts
University of California - Santa Cruz
Santa Cruz, CA03.2024
Skills
- Customer Service
- Point-of-sale transactions
- Teamwork and Collaboration
- Complex Problem-Solving
- Attention to Detail
- Clear Communication
- Order Management
- Resilience and persistence
- Creativity and Innovation
- Crew Leadership
Timeline
Server
IHOP
06.2022 - 09.2022
Crew Member
UCSC Quarry Amphitheater
03.2022 - 06.2024
Customer Service Associate
Target
11.2019 - 01.2020
Bachelor of Arts - Theater Arts
University of California - Santa Cruz