Jordan Ciarlante

• Properly open and close the restaurant.
• Handle cash payments and make change.
• Help the store owner with interviews and hiring process.
• Keeping track of daily inventory of the product.
• Receiving product orders from the supplier.
• Preparing and delivering bank deposits.
• Creating employees work schedules.
• Successfully operate the restaurant when the owner was out of town up to a week at a time.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
• Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
• Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
• Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.

Lead bartender for 5+ years.

• Memorize cocktails and drink variations.
• Take orders at the bar and ring them in.
• POS system knowledge.
• Handle money and make change.
• Build rapport with guests.
• Keep a clean and organized bar.
• I trained new bartenders, and servers.
• Made sure to keep cost of liquor and other product down.
• Kept track of wasted liquor, and reported them to management.
• Disassembled, cleaned, and reassembled soft serve machine.
• Opened and closed bar, and or restaurant efficiently.
• Handled upset bar, and restaurant customers.
• I was able to determine if customers came in intoxicated.

• Co-Main bartender for 2 years.
• Crafted and served a variety of beverages, ensuring customer satisfaction and adherence to recipes.
• Maintained a clean and organized bar area, adhering to health and safety regulations.
• Restocked supplies to ensure efficient bar operations.
• Handled big changes with the company with positivity and patience.