Jordan Hill
Lone Oak,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Intracare - Elite Primary Care
Greenville
12.2023 - Current
- Administered patient care, ensuring comfort and safety during examinations.
- Assisted in preparing examination rooms, maintaining cleanliness and organization standards.
- Documented patient histories and vital signs accurately in electronic health records.
- Collaborated with physicians to facilitate efficient patient flow and enhance service delivery.
- Educated patients on treatment plans, medications, and preventive care practices effectively.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Occumed Plus
McKinney, TX
05.2023 - 12.2023
- Organized supplies and equipment for treatments and examinations.
- Provided support to medical staff by helping with patient care activities such as taking vital signs, measuring height and weight, collecting specimens, and providing patient education.
- Performed basic laboratory tests under the supervision of a physician or nurse.
- Maintained accurate records of medication administration, patient progress notes, laboratory results, and other related documents.
- Answered telephone inquiries from patients regarding their health status or medication instructions.
- Greeted patients upon arrival in the office or clinic setting.
- Assisted in the collection of blood samples for lab testing purposes.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Collected specimens from patients for laboratory testing purposes.
Insurance Adjuster
State Farm
Richardson, TX
03.2022 - 10.2022
- Investigated insurance claims to determine coverage and liability.
- Informed claimants about the claims process and answered questions regarding policies.
- Processed paperwork associated with approved claims payments.
- Drafted correspondence to notify claimants about claim decisions.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Investigated questionable claims to determine payment authorization.
- Decreased loss ratios through fair and timely claim processing.
- Obtained necessary information to complete proper evaluation of injury claims.
Education
Medical Assistant Certification - Medical Assistant
PCI Health Training Center - Richardson
Richardson, TX07-2023
High School Diploma -
Farmersville High School
Farmersville, TX06-2015
Skills
- Data Entry
- Medical Billing
- Medical Terminology
- Patient-Focused Care
- HIPAA compliance
- Clinical documentation
- Direct patient care
- Payment Collection
- Equipment Sterilization
- Professional Bedside Manner
- Understanding of Medical Laws
- Needs Assessments
- Preparing Specimens and Samples
Education and Training
other,other
Timeline
Medical Assistant
Intracare - Elite Primary Care
12.2023 - Current
Medical Assistant
Occumed Plus
05.2023 - 12.2023
Insurance Adjuster
State Farm
03.2022 - 10.2022
High School Diploma -
Farmersville High School
Medical Assistant Certification - Medical Assistant
PCI Health Training Center - Richardson