Jordan Lancon
Biloxi,MS
Summary
Proven in enhancing tenant satisfaction and operational excellence at Secret Coast, I leverage expertise in property management and a customer service-focused approach. Skilled in property inspections and fostering teamwork, I consistently improve service delivery, evidenced by high satisfaction ratings. My background also includes culinary and hospitality management, underscoring my versatile problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Property Manager
Secret Coast
03.2024 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously
Hotel Manager
Hotel Pass Christian
07.2020 - 03.2024
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Cook
CJ's Local Cuisine
08.2016 - 07.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
High School Diploma -
Biloxi High School
Biloxi, MS05.2017
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Positive Attitude
- Attention to Detail
Timeline
Property Manager
Secret Coast
03.2024 - 06.2024
Hotel Manager
Hotel Pass Christian
07.2020 - 03.2024
Cook
CJ's Local Cuisine
08.2016 - 07.2020
High School Diploma -
Biloxi High School