Jordan McDew
Carrollton,GA
Summary
Experienced store manager specializing in retail management. Skilled in training employees on customer service and sales techniques to ensure high customer satisfaction. Proficient in overseeing both customer-facing and back-end operations, optimizing policies for increased efficiency. Results-driven professional committed to exceeding company sales goals, utilizing financial and marketing education to inform purchasing and merchandising decisions. Proactive in addressing concerns, resolving issues, and fostering customer loyalty. A strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to drive company success.
Overview
11
11
years of professional experience
Work History
Store Manager
AT&T Store
Carrollton, GA
06.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sales Manager
Verizon
Parma, OH
11.2018 - 05.2023
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Tracked monthly sales to generate reports for business development planning.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Manger
Sprint
Canton, OH
07.2016 - 11.2018
- Maintained professional network of potential clients and business opportunities.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Achieved company growth for several consecutive years through market expansion and sales.
- Streamlined new market entry processes by developing and implementing forecast order system.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Wireless Sales Manager
Walmart
Canton, OH
07.2013 - 07.2016
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Supported all sales team members to drive growth and development.
Education
Some College (No Degree) -
Kent State University
Kent, OHHigh School Diploma -
Gateway High School
Monroeville, PA05.2012
Skills
- Budgeting and P&L
- Sales tracking
- Product and service management
- Persuasive negotiations
- Exceptional multi-tasker
- Sales and market development
- Training and mentoring
- Team leadership and coaching
- Retail Inventory Management
- Employee Training
- Team motivation
- Relationship building and management
Timeline
Store Manager
AT&T Store
06.2023 - Current
Sales Manager
Verizon
11.2018 - 05.2023
Sales Manger
Sprint
07.2016 - 11.2018
Wireless Sales Manager
Walmart
07.2013 - 07.2016
Some College (No Degree) -
Kent State University
High School Diploma -
Gateway High School