Jordan REynolds
Olympia,WA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
General Manager
T.O.S.S Management Group
Olympia, WA
12.2014 - Current
- Day to day operations of the 3 store locations. Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Ordering products for each store when needed.
- Daily customer interactions and sales. Built and maintained loyal, long-term customer relationships through effective customer interactions. Resolved customer complaints quickly while maintaining high quality standards of service.
- Training and coaching new associates. Supervision of associates and customer interactions. Coaching associates on how to better handle situations as needed.
- Managing inventory and pricing through our online back office dashboard. Weekly bank deposits for the stores.
- Talking directly with manufacturers and distributors of products we sell. Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Displaying vast knowledge of the products we sell.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Education
GED -
South Puget Sound Community College
Olympia, WA09-2009
Skills
- Staff Supervision, Training and Development
- Vendor Sourcing
- Operations Oversight
- Customer Retention
- Financial Administration
- Quality Management
- Sales
- Negotiation Skills
References
References available upon request.
Timeline
General Manager
T.O.S.S Management Group
12.2014 - Current
GED -
South Puget Sound Community College