Jordan Tucker
Lexington
Summary
Dynamic and results-driven professional with proven leadership at Crumbl Cookies, excelling in team management and customer service. Skilled in cash handling and problem-solving, I effectively trained staff and enhanced operational efficiency, ensuring high standards of product quality and hygiene compliance. Committed to fostering positive environments and driving team success.
Overview
3
3
years of professional experience
Work History
Shift Leader
Crumbl Cookies
255 E Brannon Rd
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and product quality.
- Trained new team members on procedures and safety protocols.
- Monitored inventory levels, assisting in restocking as needed.
- Provided excellent customer service, addressing concerns promptly and effectively.
- Implemented cleanliness standards for food preparation areas to maintain hygiene compliance.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Front Office Assistant
East Jessamine High School
815 Sulphur Well Rd
08.2024 - 05.2025
- Managed front desk operations, ensuring efficient visitor check-in and communication.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Military Leadership
East Jessamine High School
815 Sulphur Well Rd
08.2023 - 05.2025
- Served as a liaison between military leadership and families, facilitating open communication channels regarding important updates or concerns.
- Advised military leadership on matters related to military justice, promoting ethical decision-making throughout the organization.
- Maintained open lines of communication with military leadership regarding menu planning, budgeting, service levels, and other relevant matters.
- Collaborated with military leadership to create supportive environments for service members and their families, fostering healthy relationships within the community.
- Enhanced public image of military through participation in public relations events.
- Mentored teen participants in leadership roles, fostering growth and development of essential skills for future success.
Education
High School Diploma -
East Jessamine High School
815 Sulphur Well Rd Skills
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
- Assigning work
- Inventory counts
- Shift paperwork completion
Timeline
Shift Leader
Crumbl Cookies
08.2025 - Current
Front Office Assistant
East Jessamine High School
08.2024 - 05.2025
Military Leadership
East Jessamine High School
08.2023 - 05.2025
High School Diploma -
East Jessamine High School