JORDAN VERSHER

• Utilized Epic EMR (Epic Systems) to coordinate patient scheduling, registration, and demographic verification while ensuring accuracy of electronic medical records.
• Verified insurance eligibility, reviewed coverage details, and supported front-end revenue cycle processes to reduce claim denials.
• Assisted patients and staff with system navigation, resolving access and workflow issues to maintain efficient appointment flow and check-in processes.
• Maintained data integrity by accurately updating patient accounts, insurance information, and billing documentation in compliance with HIPAA regulations.
• Generated reports and tracked scheduling and account data using Microsoft Office tools, including Excel, to support operational and billing accuracy.

• Managed end-to-end implementation and support of payment processing systems, ensuring accurate transaction posting and improving payment workflow efficiency.
• Troubleshot technical and operational issues related to billing and payment platforms, reducing processing errors and improving overall account resolution timelines.
• Developed internal process documentation and training materials to support staff onboarding, increasing team efficiency and ensuring compliance with payment handling procedures.
• Collaborated with cross-functional teams to streamline operational workflows, improve system adoption, and enhance the accuracy of financial transactions and account management processes.

• Logged and maintained records of interactions and account updates using ticketing and management systems, supporting billing and registration workflows.
• Scheduled appointments and maintained accurate consumer records, ensuring efficient workflow in a high-volume environment.
• Managed 75+ daily interactions while documenting and resolving issues accurately, maintaining high standards of service and data integrity.
• Delivered consistent, professional support in a fast-paced, remote environment, demonstrating strong communication and problem-solving skills applicable to patient access and billing operations.

• Delivered Tier 1–2 technical support for educators and staff.

• Troubleshot Windows OS, applications, connectivity, and hardware issues.

• Promoted to Tier 2 for strong technical performance and problem-solving ability.

• Performed root cause analysis and implemented long-term fixes.

• Provided remote system assistance and walk-throughs to users.

• Monitored and resolved system discrepancies in real time to ensure accurate customer account information and transaction records.
• Maintained precise tracking of account data and financial transactions using internal software and POS systems, supporting billing accuracy.
• Maintained precise records of supply usage, and inventory data using internal software and electronic tracking systems.
• Communicated system and workflow issues to supervisors and team members, helping resolve operational challenges and improve process efficiency.