Jordyn Downs
Mesa,AZ
Summary
Being a team player I believe in an open channel of communication with my colleagues and superiors alike. As Hellen Keller stated "Alone we can do so little, together we can do so much." Communication has always been my strong point and I have strived for excellence in customer connection. Interacting with partners and seeing them satisfied and happy brings a smile to my face. It is said that leadership is the capacity to translate vision into reality. In the past as a payroll/customer service specialist I have mentored, setup expectations, prioritized tasks and motivated my team members and myself towards a productive work environment. Professional ethics has always been a strong point for me and I believe in healthy conflict resolutions. I have always taken ownership for my actions and keep room for self-improvement.
Overview
6
6
years of professional experience
Work History
Payroll Specialist
ADP
12.2022 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Payroll Specialist
Aerotek/Aston Cater
07.2020 - 12.2022
- Quickly adapt to changes in Case management
- Strong skills in MS office, Payroll services
- Knowledge of labor laws in various states across USA
- Accuracy and attention to detail
- Worked side by side with other departments to achieve company wide goals
Retention Specialist / Licensed Insurance Agent
State Farm Insurance
01.2019 - 04.2020
- Initiative & Self Reliance: make decisions on a timely basis and take necessary actions without direction from others
- Strong listening, oral and written communication skills
- Goal oriented: highly motivated and resourceful to achieve results
- Prepare forms, policies and endorsements when required
- Provide service to the public and policyholders in a pleasant and courteous manner
- Work with State Farm computer system to update information in customer accounts
CSR Specialist
Aetna Medicaid
02.2019 - 12.2019
- Acts as a single-point-of-contact for the member
- Explains member plan of benefits, member's rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources
- Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized next best action recommendations, to maintaining individual data accuracy and integrity
- Regular and predictable attendance
Education
GED -
RIO SOLADO
ARIZONA01.2013
Skills
- Customer service
- Attention to detail
- Communication
- Compliance
Timeline
Payroll Specialist
ADP
12.2022 - Current
Payroll Specialist
Aerotek/Aston Cater
07.2020 - 12.2022
CSR Specialist
Aetna Medicaid
02.2019 - 12.2019
Retention Specialist / Licensed Insurance Agent
State Farm Insurance
01.2019 - 04.2020
GED -
RIO SOLADO