Jordyn Oliver
Memphis,TN
Summary
Detail-oriented and adaptable customer service agent with a strong background in account management and complaint resolution. Proven ability to handle customer inquiries across multiple platforms, ensuring timely and effective communication while maintaining high service standards.
Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Work From Home Agent
Bank of America
Memphis, TN
08.2022 - Current
- Assisted customers with account inquiries and transaction issues.
- Processed loan applications and assessed eligibility criteria.
- Managed customer communications through phone, email, and chat platforms.
- Resolved customer complaints promptly and effectively.
- Documented customer interactions in the internal database for future reference.
Customer Service Representative
Teleperformance
Memphis, TN
11.2020 - 06.2024
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Take orders, calculate charges, and process billing or payments.
- Review customer accounts and make changes, if necessary.
- Handle returns or complaints.
- Documented customer interactions accurately in company systems for future reference.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Provided product knowledge training to new employees, enhancing team performance.
Money Transfer Agent
Vaco
Dallas, Texas
10.2023 - 01.2024
- Assisted customers with inquiries and resolved transaction issues promptly.
- Processed money transfers efficiently using secure transaction systems.
- Maintained accurate records of transactions for compliance purposes.
- Implemented best practices for customer service to enhance client satisfaction.
- Verified customers' identities by collecting appropriate documentation.
- Provided guidance on foreign exchange rates and fees associated with international transfers.
- Analyzed customer data in order to identify trends or patterns of misuse or abuse of services offered.
- Ensured that all policies related to money transfers were followed at all times.
Education
Gateway Christian School
Southaven, MSSkills
- Customer service
- Complaint resolution
- Transaction processing
- Eligibility assessment
- Customer relationship management
- Attention to detail
- Time management
- Active listening
- Team collaboration
- Goal oriented
- Phone etiquette
- File maintenance
Timeline
Money Transfer Agent
Vaco
10.2023 - 01.2024
Work From Home Agent
Bank of America
08.2022 - Current
Customer Service Representative
Teleperformance
11.2020 - 06.2024
Gateway Christian School